Axalta Support Chat

Axalta Color Tools are a user-friendly solution for paint shops in the automotive industry, providing the painter with an end-to-end platform that supports all their activities, from color selection to execution. The software handles multiple processes within the paint shop, such as formula search, color weighing and mixing, spectrometer measurement integration, task scheduler, customer management, quotation creator, stock and price manager, technical and safety sheet finder, to name a few. It runs in over 10 brands, in over 50 languages, and is used all over the world.

Axalta's customer care chat cross-platform application, where the users can talk to the support teams in real time. Unlike the data-based color tools, the support chat could feature their exciting branding more heavily. 

Client:
Axalta, Color Tools

Solution:
Clean and fun design, with intuitive chat features. For some color fun, it randomly loads a different brand color and a background image each time. 

Impact:
The painters have an open line of communication with Axalta support teams, with an easy to use, playful UI.